‘I am still waiting to access my funds’: Glitch leaves Commonwealth Bank customers cashless

An error message from the Commonwealth Bank on April 4, 2018.The Commonwealth Bank says it is investigating a disruption that has left some customers unable to make payments and view their accounts online.

Key points:
CBA investigating problem with NetBank, CommBank app and CommBiz
Customers report they can’t pay with cards or use online banking
Bank has not said when the issue will be fixed
In an error message, the bank stated the issue was affecting BPAY, credit cards and loans.

Customers told ABC News they could not view their accounts via the online banking portal NetBank while others were unable make purchases despite having sufficient funds.

People have also reported a number of other issues on social media including being unable to use tap-and-go and the bank’s eftpos tablet, Albert.

Technology tracking website Aussieoutages.com reported the Commonwealth Bank (CBA) outages began at 8:00am (AEST) on Wednesday.

via Commonwealth Bank glitch affects online banking, eftpos – ABC News (Australian Broadcasting Corporation)